Shipping policy

Thank you for shopping with Three Moons of Silver. We take pride in crafting and delivering high-quality silver jewelry worldwide. Please review our shipping policy below before placing your order.

1. Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • You will receive a confirmation email with tracking information once your order has shipped.

  • Custom or made-to-order items may require additional processing time (notified at checkout).

2. Shipping Rates & Delivery Times

We offer worldwide shipping from Bangkok, Thailand.

Region Shipping Method Estimated Delivery Time Cost
Thailand Local Courier / EMS 1–3 business days Free over ฿799 / Flat rate ฿29
Asia Registered Airmail 7–14 business days Flat rate ฿200
Europe & UK Registered Airmail 10–18 business days Flat rate ฿300
North, Central & South America Registered Airmail 10–18 business days Flat rate ฿350
Australia/NZ Registered Airmail 10–18 business days

Flat rate ฿250
Express (DHL/FedEx) Available Worldwide 3–7 business days Calculated at checkout

Note: Delivery times are estimated and may vary due to customs, carrier delays, or public holidays.

3. Tracking Your Order

  • Once shipped, you’ll receive a tracking number via email.

  • You can track your order using the link provided or at:
    Thailand Post or your country’s local postal service.

4. Customs, Duties & Taxes

  • International orders may be subject to customs fees, import duties, or taxes imposed by your country.

  • These charges are not included in the product price or shipping cost and are the buyer’s responsibility.

  • Please check with your local customs office for details.

5. Shipping Address

  • Please ensure your shipping address is complete and correct before checkout.

  • We are not responsible for orders delayed or lost due to incorrect or incomplete addresses.

6. Delayed or Lost Packages

  • While we do our best to ensure timely delivery, shipping delays may occur.

  • A package is considered lost if not delivered within 30 business days from dispatch.

  • If your package appears delayed or missing, please contact us at silverjewelry@threemoonsofsilver.com and we will assist with locating or replacing it.

7. Shipping Insurance

  • All orders include basic shipping insurance.

  • For valuable items or international shipments, we recommend selecting insured express shipping at checkout for added protection.

8. Questions?

For any shipping-related inquiries, feel free to contact us:

📧 silverjewelry@threemoonsofsilver.com
📍 Gems Tower, Floor 8, Room 1249/60C, Suriyawong Road, Bangrak, Bangkok, TH-10, 10500, Thailand